SEFA Events and Seminars 2008

EDUCATIONAL OPPORTUNITIES
 

2008 EDUCATIONAL SCHEDULE

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(CSPG)

Customer Service & Problem Garments Seminar
Your Customer Service Representative is how your plant is judged by the public.  They are usually the first and last employee that a customer sees.  The future of a given plant's fiscal well being rests on the manner and proficiency of this key individual.

This is your chance to have your employees get a "tune-up".

Subjects to be addressed are behaviors that drive customers away, customer expectations, improving communication skills, identify potential cleaning problems, working with challenging or cranky customers and much, much more....

This seminar is for everyone in a cleaning facility.  They can produce a better product if  they know what customers need and expect.

(QAS)

Quality Assurance Seminar

It has been reported that you only have to be ten percent better than your competition to succeed in business.  Setting a standard and being consistent with that quality will gain and retain customers.  Find out how to establish your level and keep it.

We will address quality from the perspective of each job station, from the perspective of management, and from the customer's view.  What is it?  What does it look like?  How do you get it?  How do you keep it?

Learn this and much more from this two hour class.

(MWS)

Management Workshop 

"Good Management Puts $$$ In Your Pockets"
How to remain profitable and still do quality work...do what other cleaners are doing, by focusing on production as well as quality.  Too many cleaners in the past focused entirely on quality with very little emphasis on production and the bottom line.  In today's business sector with high utility and labor cost, more cleaners are being forced to pay attention to what matters most in addition to quality...profit!

                               This is an interactive workshop.

This class is a must for all owners and managers.

(SSS)

Spot Safe Seminar
There's never enough good information when it comes to spot removal. Join in a fun and informative overview of today's problem stains.

The first half of the day, - you'll jump into the basics of fiber and fabrics classification, weaves, dyes, prints and finishes.  Get a true understanding of pre - spotting and preparing the garments for cleaning.  We will detail the importance of understanding and respecting the spotting chemicals.

The second half of the day, We will outline the correct uses of Acids, Alkalis & Lubricants and how each reacts to certain fibers, fabrics, dyes and finishes.  Advanced techniques will include bleaching, dye stripping, mineral oil barriers and many more useful techniques for the most professional stain removal.

This seminar is a must for owners, cleaners and spotters, both new and experienced.

(BADCS)
 

Basic & Advanced Dry Cleaning & Spotting takes the mystery out of the drycleaning machine, fabric & fiber identification and the pH scale. You’ll be absolutely amazed when you find out how easy it is to run at optimum performance. Discover the answers to those common cleaning problems.
 
 On the first day, we’ll jump into the basics of fiber and fabric’s classification, weaves, dyes, prints and finishes. You’ll learn how to get the most from your dry-cleaning machine. Get a true understanding of Pre-spotting and preparing the garments for cleaning. We’ll also study the soil release curve and the effects of humidity and moisture content of solvent.
 
 On the second day, we’ll start with a brief review of the first days’ information. From there we’ll detail the importance of understanding and respecting the spotting chemicals. Instructors will outline the correct uses of Acids, Alkalis & lubricants and how each reacts with certain fibers, fabrics, dyes and finishes. We will look at the proper tools for a top class drycleaning dept. Advanced techniques will include bleaching, dye stripping, mineral oil barriers and many more useful techniques for the most professional stain removal.

(RS) 

Route Sales
Discover simple ways to set up a route sales service.  Learn how to sell new customers and build value with existing ones.  Perfect the art of persuasion, which makes the difference when selling home delivery at the door

(DCF).

Dry Cleaning Finishing
Don't just press.....Learn to finish!
Refresh and expand the basic finishing techniques. Understand the three variables in all finishing. Discover the ease of finishing. See advanced finishing equipment and live demonstration.

Shirt Laundry Seminar
Learn how to produce a quality shirt.  What is the best wash formula for my operation?
Should I wash my shirt loose, put them in a net bag or rope tie them?

Learn answers to these and many more questions in a fun filled day with our  "Shirt Laundry Seminar".
 

Customer Service Excellence! We put action into your customer service training…..

Ready to discuss the six most common types of customers and what makes them tick? We will help you identify the problem areas in your customer service policies and procedures.

Understanding the role of the customer service representative is critical to the future success of your company. What are you doing to establish positive policies and procedures to influence the customer to return? We’ll help you understand some dos and don’ts of professional appearance.

Service with more than a smile, service with a purpose. Knowing and doing the right thing all the time has the customer forgetting the chore of going to the drycleaners. Just don’t please them, surprise them. We’ll show you how.

Employee Relations – We will discuss the motivational factors of today’s workers and how to outline a strategy to promote workforce stability. Most employees don’t leave for more money; they leave for higher personal achievement. How do you look at your employee: as a necessary evil or assets to coach, improve, and reward?

Management & Costing – This class teaches positive employee relations, customer service excellence, tying financial numbers into useful tools, payroll needs, competitors running our business and a growth strategy audit.
This is a must for you owners and managers.